“The personal touch. Always deal with a person who cares about the customer experience.”
Michael C.
- Private Sector
“The personal touch. Always deal with a person who cares about the customer experience.”
“Problems always addressed quickly. You clearly have to have much larger clients than us, but we are not treated as 2nd rate.”
“Our account technicians are top-notch and pay attention to our needs.”
“We have used other providers. Neither have the Value and Customer Service provided by Mainstream.”
“The people and support. This is a driving factor for my organization. I really like that I work with the same staff for all our needs. Mainstream genuinely cares about the issue we may be facing.”
“The quality of the support techs, their understanding of when it is a real emergency and when it isn’t, and their quick response to real emergencies..”
“ALWAYS GREAT CUSTOMER SERVICE”
“What truly sets them apart is their proactive approach. They do not just fix problems when they occur—they actively monitor our systems, identify potential issues early, and resolve them before they impact our business. Their response time is excellent, and their technicians are knowledgeable, courteous, and easy to work with.”
“I trust them. They have demonstrated quality work and good communication that is reliable.”
“Local and responsive!”
“In every facet of business dealings Mainstream exceeds expectations.”
“Cody Griffin and Tylor King. Those guys take great care of me. Also, everyone I’ve worked with at Mainstream has done what they said they would do. That’s rare in today’s world and makes you stand out in the marketplace.”
“Easy to work with.”
“I love having the direct relationship with our lead engineer (and other staff)..”
“Interaction and understanding of our needs. The ability to adjust based on our staff’s capabilities.”
“Mainstream Technologies allows me to focus on my company without having to be an expert in everything. MT also enabled me to avoid hiring more staff to handle the unknowns and changes in the IT world.”
“They care that our problems are resolved immediately — I like having the same representatives assigned to our account.”
“Because of Mainstream Technologies’ hosting services, we’re able to respond to our clients’ needs faster without increasing overhead.”
“They took the time to understand the needs of our law firm and are very responsive when the unpredictable happens. They know their role in keeping our firm up and running.”
“We wanted someone who had a customer service focus that met our needs. We’re not the biggest customer they’re going to have but we want to be the most important. We feel that way when we’re dealing with them.”
“Our law practice was in a break/fix mode and it seemed that when we had problems, there was a lot of guesswork. We were used to being overwhelmed with techno-speak, and it seemed we were constantly being asked to throw money at a problem with the hope of arriving at a fix.”
“IT is such a big part of any business now, if you don’t trust who you’re working with, you’re lost! I love these guys, they’ve protected Arkansas Flag and Banner for over 10 years.”