Little Rock IT company eliminates billing surprises
(Little Rock, AR) – June 20, 2018 – In response to its customers, Mainstream Technologies, a Little Rock, AR IT company announced that it has converted all managed IT services agreements to all-inclusive levelized billing service contracts that vary only when the number of end-user devices or products change (+/-). The new service agreements, designed to be simple and easily understood, will provide better, more timely customer service. Additionally, customer cash flow concerns are addressed with pricing transparency and budgeting stability, while empowering Mainstream Technologies to do what’s best for the business.
According to Mark McClelland, Vice-President of Information Technology, “Conventional contracts created additional support costs, and confusion in distinguishing between covered services and hourly, billable services. Our goal was to create a levelized billing offering that aligns pricing with the number of humans it supports while removing the nickel and dime monthly volatility. Costs are in line with their employee headcount, so if they reduce human resources, their monthly billing will adjust accordingly. Our customers clearly understand what is excluded in their service agreements as we have simplified that list.”
Mainstream is a Little Rock IT company that serves clients across the country with IT services, Custom Software programming, Cybersecurity, and data center services. If you would like more information, click this link to send us an email.