No more financial surprises for customers
(Little Rock, AR) – June 20, 2018 – In response to its customers, Mainstream Technologies today announced that it has converted all managed services agreements to all-inclusive levelized billing service contracts that vary only when the number of end-user devices or products change (+/-). The new service agreements, designed to be simple and easy to understand, should provide better, more timely customer service. Additionally, customer cash flow concerns have been addressed with pricing transparency and budgeting stability, while empowering IT to do what’s best for the business.
Traditional managed services contracts often leave room for unexpected support costs and confusion around what is included versus what is billed hourly. Mainstream Technologies’ levelized billing model was designed to eliminate that uncertainty by aligning monthly costs with employee headcount and clearly defining included services. This approach removes “nickel‑and‑dime” volatility, ensures transparency, and allows monthly billing to adjust fairly as staffing levels change. As a result, customers have a clear understanding of their agreements and experience more predictable technology spending.
ABOUT MAINSTREAM TECHNOLOIES
Since 1996, Mainstream has evolved into one of the most established IT services companies in the Mid-South, serving clients from its Arkansas locations including headquarters in Little Rock, a second operations facility in Conway, as well as a sales office in Bentonville. Their staff of information technology professionals serves business and government customers across the nation with Managed IT Services, Custom Software Development Services, Cybersecurity Services and Hosting Solutions.
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