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FAQs

What is covered under a managed services contract with Mainstream?

Managed services with Mainstream Technologies are designed to be flexible, transparent, and aligned to how your organization actually operates. Rather than forcing clients into a one‑size‑fits‑all model, our managed services contracts are scoped to support your specific business needs, internal capabilities, and technology environment.

For organizations seeking a comprehensive solution, Mainstream offers all‑inclusive managed IT services that fully outsource day‑to‑day technology operations. This can include help desk support, server and infrastructure management, patching, monitoring, cybersecurity oversight, and proactive maintenance. The goal is to provide a stable, secure, and predictable IT environment while freeing your team to focus on mission‑critical work.

If full desk top support isn’t required, we also offer targeted managed server services. Many clients engage Mainstream specifically to manage server infrastructure, cloud environments, backups, or security controls while their internal staff handles end‑user support or application management. This hybrid approach allows organizations to strengthen critical areas without overcommitting resources.

All Mainstream managed services contracts emphasize:

  • Clearly defined scope and responsibilities,
  • Predictable, levelized billing with no surprise charges,
  • Proactive monitoring and maintenance rather than reactive support,
  • Scalability as your organization grows or changes

 

Our contracts are designed to remove uncertainty, improve service responsiveness, and ensure your technology environment supports—not hinders—your business objectives.
To learn more about our standard managed services offerings and how they can be tailored to your organization, please contact us.