Thought Leadership

Senior Managed Services Engineer

About Mainstream Technologies

Mainstream Technologies is an information technology services firm specializing in custom software development, managed IT services, cybersecurity services, and hosting. We develop long-term relationships with our customers by understanding their needs and developing the right solution for each need.

About the Role

We are looking for an Information Technology professional to join our team.  The senior managed services engineer candidate will have the ability to use critical thinking to solve problems. This person will be responsible for working with Mainstream clients for support, troubleshooting, and resolution of technical issues.  Much of the daily work is handled remotely, however, some work will require going onsite to the client’s location.  As part of this role, the candidate will be responsible for carrying a 24×7 on-call support phone one week per month. The successful candidate will display professionalism and have excellent communications and interpersonal skills both internally as well as with our clients.

Experience with Windows Server administration and configuration is required!

Responsibilities

  • Primary responsibility is to work tickets to resolution in a timely manner by working with clients
  • Look for the root cause of all issues to correct the cause for long term resolution
  • Ensure that client documentation is correct and kept up to date
  • Participate as part of the lead engineer team for assigned clients
  • Provide assistance to other engineers as needed
  • Be the main point of contact for your assigned clients
  • Perform monthly maintenance for your assigned clients
  • Understand the client from the top, all the way down. This includes the servers/infrastructure/applications, the client’s staff and their roles, the core business and how IT enables them.
  • Identify potential security risks and report them to the appropriate parties.
  • Proactively look for ways to improve the client’s infrastructure.
  • Help the client improve their business through the use of technology

Ideal Qualifications

  • 5+ years of technical experience
  • Demonstrate logical and creative thinking
  • Proficient with Microsoft Server setup, configuration, and administration
  • Proficient with Microsoft Windows setup, configuration, and administration
  • Good Understanding of Backup fundamentals and concepts
  • Experience with Microsoft Exchange, SQL, Active Directory, IIS
  • Experience with Virtualization and high availability
  • Experience with server and workstation hardware

Preferred Experience

  • Working knowledge of LAN technologies including switching, VLANs, Wi-Fi, routing
  • Knowledge of Office 365 and Microsoft Azure
  • Good Understanding of Backup fundamentals and concepts
  • Familiarity with WAN technologies and connectivity including firewalls
  • Be self-motivated to excel
  • Be adaptable and demonstrate a willingness to assist in any situation
  • Have excellent written, phone, and verbal communication skills
  • Be able to communicate clearly and confidently with clients
  • Have excellent documentation skills
  • Be reliable and punctual.
  • Be detail-oriented
  • Be a curious and a continual learner
  • Pass a federal background check

Benefits and Perks

  • Fully paid employee health care
  • Fully paid employee long-term disability
  • 401K matching program starting day one
  • 2 weeks of paid vacation
  • Remote work available
  • Comp Time for hours worked beyond normal working hours
  • Relaxed dress code when working remotely from MTI offices
  • Paid sick time

If you feel you meet these requirements, please submit a resume through indeed.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or status as a protected veteran.

Mainstream uses E-Verify to verify the right of all new employees to legally work in the United States. As soon as an offer of employment has been made and you have accepted, Mainstream will ask you to complete an I-9 form.

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Little Rock, AR | Conway, AR | Bentonville, AR

325 West Capitol Ave., Suite 200
Little Rock, AR 72201

Central Arkansas 501.801.6700

Northwest Arkansas 479.439.5700

Toll Free 1.800.550.2052

Mainstream Technologies, Inc., Information Technology Services, Little Rock, AR
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