Few firms today can afford to run their business without the use of technology.  In fact businesses should view the effective use of technology as a competitive advantage.  The management of these systems is a critical business component.

Server, infrastructure and desktop management involve planning, implementation, administration, maintenance and support of server hardware, line of business applications, networks, PCs, firewalls and other devices throughout their lifecycle.  This lifecycle encompasses deployment, delivery, ongoing maintenance, support, upgrades and retirement of these devices.

A major differentiator of Mainstream is that we consider every client-need to be unique and therefore deserving of a custom approach.  Therefore our ramp-up strategy to a Full Service IT Support engagement includes an initial process of bringing all existing systems up to acceptable standards to assure uninterrupted service.  This strategic approach varies depending on your current state of technology.

Mainstream Technologies' server and desktop support offerings include but are not limited to:

• Support helpdesk email address
• 24x7 emergency phone number
• Proactive monthly maintenance for servers
• Setup and monitoring of backups
• Anti-Virus updates
• Capacity planning
• Change Management
• Server configuration, administration, and procurement Active Directory
  • User management, group management
  • Group policy
• New servers or desktop setups
• Hardware consulting, upgrades, setup
• Software patches, updates
• Interface with vendors for 3rd party software and hardware support and warranty information and support contracts
• License management and acquisition
• Monitoring and trend analysis
  • CPU, Memory, hard disk, network
  • Active alerts with email notification
• File Audits
• Security
• E-mail management
• Microsoft back office products and Small Business Server
  • Windows server 2000/2003/2003R2/2008
  • Exchange 2000/2003/2007 with web access
  • IIS Web/FTP server
  • SQL 2000/2005/2008
• Disaster Recovery
• Environmental consulting
  • HVAC planning
  • Power plan and conditioning
  • Data Center/Server room planning and design
• Network infrastructure
  • Planning , design, configuration, procurement and administration
  • TCP/IP connectivity
  • Network switch configuration
  • Internet connectivity
  • Software, Network, Physical Security
  • Remote Access
  • Windows Terminal Services
  • DHCP, DNS
• Firewalls & Encryption
  • Firewall installation, configuration, management
  • VPN (Virtual Private Network)
• Printer setup and support
• Operating system support for Windows 2000, XP, Vista, Windows 7